The following most frequently asked questions will help you understand the basic rules and regulations regarding photos and how to manage them.

What are the basic requirements for photos that are uploaded with RE/Xplorer 2?

All photos must be saved as a JPEG (.jpeg) image file. The primary photo must be an exterior shot of the home. The main view of the house should be a single image, not a compilation of screen shots. Do not include any decorative frames or text on the main photo. In order to display correctly, all photos should be taken in landscape mode, not portrait mode.

What if the picture I'm uploading is too large?

All photos must be between 40K and 3MB (3,000K) in size. If you have a high resolution digital camera (4.0 megapixel or higher), then be sure to set the image resolution to medium. If you receive an error message informing you that the image you have selected is too large, then you must resize the photo. Click here for a selection of free resizing tools or use the software that came with your camera.

Can I include contact information in the picture?

No. Watermarks containing contact information like phone numbers, websites, addresses, company logos, etc. are not allowed to be displayed with your photos under any circumstances. In addition, company "for sale" signs are not allowed to be displayed in photos.

If I submit my photos today, how quickly will they appear on third party websites?

Photos are posted to third party vendors once per day. Once posted, it is up to the individual vendors to update the information on their websites. Typically, the turnaround is between 1-3 business days.

Will Georgia MLS take a picture of the house for me?

If you would like Georgia MLS to take a picture of your listing, then you must indicate this request by selecting the 'TAKE PHOTO' option in the photo field when inputing the listing. Once this request has been made, a photographer will be dispatched to take a primary photo of your listing at no additional charge. Your photo may take up to 14 business days to post on RE/Xplorer. In order to utilize this free service, your listing must be located in the PhotoReal shoot area. Click here for a map of the PhotoReal shoot area.

How do I replace the photo if it is a picture of the wrong house?

If you need to replace, delete, or rearrange your photos, please click here to refer to the one-page RE/Xplorer 2 photo guide. If there is an incorrect photo, you may request another be taken at no additional charge by contacting our office. Your new photo may take up to 14 business days to post on RE/Xplorer.

Can I use a picture of the plat as one of my photos?

Yes. The picture of the plat must be saved in JPEG format. This option is especially useful for new construction listings, Land/Lot listings as well as Acreage and Farms. As with any image, no contact information can be added to the plat.

How many photos can I have for each listing

You can have up to 16 photos per listing in our service. However, the primary photo must be an exterior picture of the home.

How do I view the multiple photos in listings?

Once added, listings with multiple photos are indicated with a small camera icon. The multiple photos may be viewed by clicking the small camera icon or selecting the multi-photo report in RE/Xplorer.

How do I report photos that are possibly not in compliance with Georgia MLS?

You can report photo compliance violations anonymously with Georgia MLS' Listing Issues. By reporting inaccurate information that you find to Georgia MLS, you help everyone who uses its service and relies on its data.

How do I contact Georgia MLS Tech Support?

If you experience a problem with sending photos that cannot be addressed by our F.A.Q., please contact Georgia MLS Tech Support at 770-493-9000. You may also contact Tech Support via email at support@gamls.com. Be sure to include your name, GAMLS UserID and any pertinent information that may assist our support staff in identifying you and the problem you may be experiencing.